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SHIPPING AND RETURNS

Order Fulfillment Policy

SUMMIT COLOSTRUM products are available to ship within the contiguous United States (Orders shipping to Alaska and Hawaii available for an additional fee, please contact us for more information). 

 

Orders require a physical address (No PO Box or APO/FPO addresses). 

It is our standard policy to ship same-day orders placed by 3:00 p.m. PST, Monday - Friday.

 

Orders placed after this time, on weekends and holidays, will ship the following business day.

 

SUMMIT COLOSTRUM orders ship via USPS or UPS Ground services. Expedited shipping services are available. Please contact us for more information.  

Return & Exchange Policy

RETURNS

Orders can be returned within 30 days from receipt of delivery for a credit/exchange.  If you wish to initiate a return, please contact us at info@summitcolostrum.com.

 

We will provide a Return Authorization Number (RA Number). Please obtain the RA Number before sending back the item. Please mark the outside packaging with the issued RA Number. Our shipping address will be provide upon authorization of the return.  

 

Authorized returns must be shipped within 10 days from the return approval date.

 

Any items that are used or improperly handled, or damaged due to improper care, will not be eligible for return.

Return shipping costs are the responsibility of the returning party and are not refundable. Return insurance is recommended as we are not held responsible until the product reaches our facility.

CREDIT/PRODUCT REPLACEMENT

Once your return is received and inspected, a confirmation email will let you we have received the returned item. We will notify of your credit towards product and/or product replacement.

 

If approved, your credit and/or product replacement will be processed. Product returns are subject to a 20% restocking fee. 

Please contact info@summitcolostrum.com for further questions.

EXCHANGES (If Applicable)

Only defective and/or damaged as a result of original shipping are subject to return. If you need to exchange the original order for the same item, send us an email to info@summitcolostrum.com and we will coordinate the replacement product. 

 

Depending on the recipient’s address, the time for delivery will vary. 

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